New 311 smart phone app simplifies city service requests

Find out more about Austin's new 311 appAustin recently made it easier for Rosedale residents to report problems to the city.  A new smart phone app, available for iPhone and Android, let users provide information to alert the city where services are needed.  The app knows where you are (and you can adjust the report for the actual location of the problem). You can take a picture or attach one already in your smart phone. Categories available for reports range from animal and lighting issues to noise, park and property maintenance, street and water issues. You can monitor action on your request and see other requests around the city. As always you can still just call 311 to report an issue.

Here’s the city’s press release about their new 311 smart phone app:

Easily identify where service is neededAustin 311 is pleased to announce its new Smart Phone App. The app allows residents and visitors the opportunity to immediately connect with the City of Austin. Some requests available on the app are Graffiti Removal, Pothole Repair, Sidewalk Repair, and Waste Water Report.

Residents will be able to select from a list of service requests, take a picture, add a location and submit from their mobile devices. This app allows residents to become more engaged in their community and provides the opportunity for increased efficiency within the City. The ability to report service requests utilizing smart phone technology expands the ease of access to City departments. Ultimately, utilization of the smart phone app aligns with Austin 3•1•1’s mission to provide uncomplicated access to City services and information.

Informing us just got easier! Residents can get the app in the iTunes store or Google Play under the name “Austin 311.” They can also visit to download the app.

Austin 311 receives over 1 million calls per year producing over 200,000 service requests for City of Austin departments. With a mission to provide uncomplicated access to City services and information; Austin 3•1•1 is aligned with the City of Austin’s goal to be the best managed City in the country. For additional information visit:
UPDATE: The City of Austin says to search for “Austin 311” in the iTunes store or Google Play. For Windows phones or other smart phone devices, visit